Refund & Cancellation
Refund & Cancellation Policy
Transparent cancellation and refund terms for SnipAstra Pro Monthly, Quarterly, and Annual plans.
- Effective
- 4 November 2026
- Legal entity
- ORCASOFT CONSULTANCY SERVICES (OPC) PRIVATE LIMITED (Bihar (Bihar-BR), India)
- Contact
- support@snipastra.com
1. Easy Subscription Cancellation
You can cancel your Monthly, Quarterly, or Annual SnipAstra Pro subscription at any time by clicking the management link in your order receipt or emailing support@snipastra.com from your checkout email address. Cancellation stops future renewals immediately, and your Pro features remain active until the end of your current paid billing cycle.
2. Refund Policy
Because SnipAstra Pro features can be previewed in the extension and the Free tier is available without time limits, we encourage testing the extension before upgrading. However, we provide a full refund if: (a) you were charged twice due to a duplicate transaction, or (b) a verified technical defect prevents SnipAstra Pro from activating or functioning on supported platforms and our team cannot resolve it within 5 business days of your report.
3. How to Request a Refund
Email support@snipastra.com within 7 days of the charge with your checkout email address, Razorpay Order/Payment ID, and a description of the issue. Never send card numbers, UPI PINs, or OTPs.
4. Refund Settlement Timeline
Approved refunds are initiated within 2 business days via Razorpay (or the original payment processor) to your original source of payment. Banks and card networks typically take 5–7 business days to credit the amount to your account.